Effective Date: 1-Dec-2024
At Coffeeman Coffee, your satisfaction is our priority. We strive to deliver quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Refund Policy
- Eligibility for Refunds:
- Refund requests must be submitted within 15 days of your purchase.
- Items must be unused, unopened, and in their original packaging.
- Digital products (if applicable) are non-refundable once accessed or downloaded.
- Non-Refundable Items:
- Perishable goods such as coffee beans or beverages cannot be refunded unless there is an issue with quality.
- Requesting a Refund:
- Contact us at coffeeman337@gmail.com or call us at 318.584.9154 to initiate a refund request.
- Provide your order details and proof of purchase when making a request.
- Refund Process:
- Once your return is approved and received, we will process the refund to your original payment method within 15 business days.
2. Return Policy
- Eligibility for Returns:
- Returns must be initiated within 15 days of receipt of your order.
- The product must be unused and in its original condition.
- Steps to Return an Item:
- Email coffeeman337@gmail.com with your return request, including the order number and reason for return.
- You will receive instructions for shipping the item back to us.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at coffeeman337@gmail.com or call 318.584.9154.
- We will provide a replacement or issue a refund at no extra cost.
3. Exceptions
- Customized orders and promotional items are non-refundable and cannot be returned.
- Refunds for events or catering services must follow specific terms outlined in the service agreement.
4. Contact Us
For any questions or concerns about this policy, please contact us:
Email: coffeeman337@gmail.com
Phone: 318.584.9154
Address: USA